What should be confirmed before preparation begins?
Ask what pest is being addressed, which rooms and surfaces are included, whether inspection or treatment is planned, and which written instructions apply. A bed-bug visit, rodent inspection, wasp assessment and outdoor mosquito service do not use the same preparation.
- 1
Confirm the service date, property access and responsible contact person.
- 2
Confirm the target pest or explain that identification is still uncertain.
- 3
Ask which rooms, exterior zones, furniture or storage will be inspected or treated.
- 4
Request the exact preparation, absence and re-entry instructions for the selected method.
- 5
Clarify which tasks must not be completed before evidence is inspected.
Which evidence should remain available?
Useful specimens, droppings, webbing, gnawing, trails, harbourage and activity records can change the service plan. Photograph evidence in place before ordinary cleaning. Do not touch medically sensitive pests, active nests or dry contaminated material simply to create proof.
Photographs
Take close and wide views with room, surface and scale.
Specimens
Keep only safely collected loose insects in a secure container.
Activity record
Note date, time, room, frequency and every product already used.
Unsafe evidence
Do not disturb droppings, an attached tick, active nest or damaged structure for inspection.
How should rooms, food and belongings be arranged?
Provide safe access to the agreed inspection edges without moving pests through the property. Food, dishes, toys, bedding, clothing and personal items should be protected or moved only according to the service instructions, because the correct action differs by treatment and material.
- Clear only the floor edges, cabinets or furniture access named in the preparation instructions.
- Do not carry potentially infested textiles or food into unaffected rooms.
- Secure exposed food, pet food and utensils as instructed for the selected service.
- Identify delicate surfaces, aquariums, plants, electronics and valuable items.
- Arrange keys, parking, lifts, building permissions and access to agreed common areas.
Do not empty every cupboard, bag every textile or wash every surface unless the written instructions require it.
What information about people and animals must be shared?
Tell the service provider who uses the property and which animals, aquariums or sensitive activities are present. Product selection, placement, treated boundaries and temporary restrictions must follow the real property conditions and label, not a general promise of safety.
People
Disclose children, pregnancy, older adults, allergies, respiratory concerns and mobility needs.
Pets
List dogs, cats, birds, reptiles, fish, invertebrates and animal food or bedding.
Businesses
Explain food production, customers, staff shifts, stock, equipment and restricted zones.
Neighbors
Mention shared walls, units, corridors, gardens and animals that may affect access or exposure.
What should not be done before the visit?
Uncoordinated pesticides and aggressive cleaning can obscure evidence, spread pests or create exposure. Keep product names and labels for anything already used, and stop adding methods until the confirmed service plan explains what is compatible.
- Do not mix pesticides, cleaners or improvised household chemicals.
- Do not use an outdoor product indoors or exceed its label.
- Do not block an active wasp entrance or seal a suspected rodent route before inspection.
- Do not move infested mattresses, food, furniture or waste through shared areas without a plan.
- Do not promise occupants a return time that has not been confirmed for the actual treatment.
What should be checked immediately before service?
Use the written preparation message as the final checklist. Confirm access, contact details, completed tasks, remaining risks and where people and animals will be during the agreed work. Ask again if any instruction is unclear or the property condition changed.
- 1
Re-read the current instructions for the confirmed service.
- 2
Tell the technician about new sightings, leaks, repairs, illness or occupancy changes.
- 3
Show every pesticide, trap, cleaning product or home remedy already used.
- 4
Confirm who may enter the work area and when re-entry guidance will be issued.
- 5
Keep the official contact available for treatment-specific questions.
Related preparation and safety information
Use the post-treatment guide only after the technician has supplied the instructions for the actual service.
